Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?
One of the terms and conditions of your Railcard is that you need to carry it with you at all times when travelling with a Railcard-discounted ticket. So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate.
If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged. To claim a refund in respect of a forgotten Railcard please contact our Customer Services team who will require evidence of the additional fare which was charged and a copy of the Railcard which was valid at the time of travel. On any subsequent occasion where you forget your Railcard, unfortunately you will not be eligible to receive a refund.
This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard. Please check the terms and conditions of the railcard for more information.