This is probably because we've sent you an email containing a promotional code, (we can never keep quiet about our best deals). During promotional discount periods, you can put in the promotional code we've sent when you sign in to My Account from the desktop version of the website.
If not, get in touch with our Web Support Team on 03457 225 333 and see if we can explain what on earth we're up to.
I have travel vouchers or complimentary tickets that I have been unable to use due to travel restrictions. Will these be extended?
At present, we are not extending travel vouchers or complimentary tickets. However, we are looking at individual cases. Please contact our Customer Service team if you have any questions.
What does an eVoucher code look like?
Our eVouchers are 25 characters long made up of numbers and letters. For example 12E45-67HR0-HK4YS-84UJN-23GDN.
Do you offer a student discount?
Full time students can save 40% on LNER tickets through UniDAYS. To find out more, visit our UniDays offer page.
Can I spend part of an eVoucher in one transaction and save part of it?
Yes. Part of the voucher can be spent on one booking, the rest of the balance will remain on the account for future use.