FAQs

How do I claim Delay Repay with a mobile ticket?

Please note: Delay Repay from the mobile app isn't currently available due to a technical fault.

You'll find a claim form on the app itself. Select “Delay Repay” from the Ticket Buddy app menu and choose the ticket you want to claim for. Enter your journey details so all you need to do is tell us the length of your delay and the service you travelled on, where relevant, then submit your claim. We'll send you a confirmation email once we've got your application.