An eTicket is a flexible way to collect your tickets and save them to your device. They use a QR code so you don't need to use the LNER app to access these. You can save them straight to your own device or you can print the eTicket if you'd prefer.
What should I do if I haven't received my tickets by post?
Tickets are usually sent out within 24 hours of a booking. If you're worried about your tickets or you've still not received them the day before you travel get in touch by email. If you could include your booking reference, it'll really help us out.
Which stations have ticket vending machines?
Every station managed by LNER has a ticket machine that you can collect or buy tickets from. View LNER stations here.
What if I need help buying the right ticket from a ticket vending machine?
If you’re using a ticket vending machine at one of our stations to buy your ticket, and need help choosing the right one for your journey, just ask a member of our station team to help you.
If you think you may have ended up buying the wrong ticket for your journey, please talk to our team at the station before you travel who will explain your options. Or, if you’ve already completed your journey, you can contact our Customer Services team.
How do I collect my tickets if I live outside the UK?
We can't post tickets to overseas customers so you have a couple of options.
You can either use eTickets and download your ticket to your device
Collect your tickets from a ticket vending machine at the station
Or you can print out your eTicket before you arrive at the station.
How do I book for a group and are there any discounts?
Do I have to travel with the card I used to book my tickets?
No. If you have chosen to collect your tickets from a ticket machine or Travel Centre you will need the card you purchased the tickets with to collect your tickets. Once you have your tickets, you will not be expected to provide the card you used to book them.