What should I do if I haven't received my tickets by post?
Tickets are usually sent out within 24 hours of a booking. If you're worried about your tickets or you've still not received them the day before you travel please call Web Support on 03457 225 111 or get in touch by email. If you could have your booking reference handy when you call, it'll really help us out.
Which stations have ticket vending machines?
Every station managed by LNER has Self-service Fast-ticket machines.
What if I need help buying the right ticket from a ticket vending machine?
If you’re using a ticket vending machine at one of our stations to buy your ticket, and need help choosing the right one for your journey, just ask a member of our station team to help you.
If you think you may have ended up buying the wrong ticket for your journey, please talk to our team at the station before you travel who will explain your options. Or, if you’ve already completed your journey, you can contact our Customer Services team.
How do I collect my tickets if I live outside the UK?
We can't post tickets to overseas customers so you have a couple of options. You can either collect your tickets from a ticket vending machine at the station, or print out your own tickets via Self-Print, where available.
How do I book for a group and are there any discounts?
You can save £££s when booking a small group (3-9 people) when you buy LNER Advance tickets at lner.co.uk. You can pick which seats you want using our interactive seat map when you book.
If you're travelling in a group of 10 or more, we'll help you find the best deal. All you need to do is contact our Group Travel team on 03457 225 225 or get in touch with us using this contact form. Opening times: 08.00 – 20.00 Monday to Friday. Closed Christmas Day and Boxing Day.
Booking through the Group Travel team means you can get:
Discounts for groups of ten people or more.
Luggage assistance upon arrival and for connections.
Advance bookings for connecting journeys with other train operators.
Discounts on Underground tickets.
Reserved group seating (wherever possible).
Discounts and pre-ordering for snacks, meals and drinks at the Foodbar.