My ticket is damaged and won’t go through the ticket gate?
If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.
Ask at the Travel centre and they'll be able to help you.
If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.
Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.
LNER ticket gates will scan and return your ticket but other train company gates may retain it.
What if I don’t have a ticket to show at the ticket gate?
If you don't have a ticket yet to show at the gate, you'll need to buy one from a ticket window or a ticket vending machine.
Can wheelchair users pass through the automatic ticket gates?
Yes, our ticket gates are built to the latest accessibility standards with extra wide gates to accommodate wheelchairs. It also means that passengers with pushchairs, small children or large amounts of luggage can easily get through.
Why does LNER have automatic ticket gates?
The automatic gates help us cut down on the number of people travelling without a ticket, so customers who buy a ticket don't have to pay more for those who don't. They also make security stronger and discourage anti-social behaviour, making our stations safer for everyone.