How do I make a booking for a wheelchair user?
First thing's first: make sure you're on a desktop or tablet device when you're making your booking. When you’re on the 'seating preference' section click on 'assistance request' and request a wheelchair space.
We’ll forward your details to our Assisted Travel team who'll contact you to confirm the space has been reserved. If a wheelchair space isn't available on the train you've requested, they'll ask if you can travel at another time. In the worst case scenario, you may have to cancel your booking.
If you'd like to talk to someone about your specific needs, contact our Assisted Travel team on:
- Live Chat between the hours of 09:00-17:00 - on our Help and support pages
- Or text relay service 18001 03457 225 225.
All assistance requests must be booked by 18.00 the day before travel.