The Station information section will help you find the contact details for all taxi firms operating at our stations if you’d like to book in advance. If booking isn’t your thing, we have taxi ranks at all the major stations on the LNER route.
How do I book tickets to London Thameslink stations?
If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.
What is an Oyster Card?
An Oyster card is a travelcard for use on public transport in London. You don’t have to be a Londoner to apply for one, and you’re able to top it up as you go. It’ll save you cash compared to buying separate tickets for every journey and works on the Tube, buses, Docklands Light Railway and trams in Greater London. For more info, visit Transport for London's Oyster card.
What are the operating hours for local public transport providers?
Take a look at the stations section pages for all the info about local transport providers around each of our stations.
If you want to find out the operating hours of London Underground, Glasgow Subway and Newcastle Metro, check the following sites.
What's the best way to travel between stations in London?
To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.
If your journey requires you to cross London to continue to your destination, then your ticket should include the cost of the transfer. If London's your destination, you can still add any ticket or travelcard to your journey. Find out more here.
Assisted Travel
Can I book assisted travel for my pram?
Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can.
Can I get some help with my luggage?
Unfortunately we don't have luggage handling staff, however our station and onboard crew will be more than happy to help where ever they can.
What seating preferences are available for Assisted Travel travel?
You'll be able to see which seating preferences are available once you've chosen a service during booking. Your seat number will be printed along with your tickets. We’re sorry to say that we can’t always guarantee seat preferences.
Check out our interactive seat maps when booking from the desktop version of the LNER site and you’ll be able to take a look at the carriages and pick the best seat.
First thing's first: make sure you're on a desktop or tablet device when you're making your booking. When you’re on the 'seating preference' section click on 'assistance request' and request a wheelchair space.
We’ll forward your details to our Assisted Travel team who'll contact you to confirm the space has been reserved. If a wheelchair space isn't available on the train you've requested, they'll ask if you can travel at another time. In the worst case scenario, you may have to cancel your booking.
If you'd like to talk to someone about your specific needs, contact our Assisted Travelteam on 03457 225 225 or text relay service 18001 03457 225 225. All assistance requests must be booked by 18.00 the day before travel.
Ticket Gates
How do I get through the ticket barrier with an eTicket?
Depending on the station you're leaving from, you can do a couple of things:
Scan the QR code on the eTicket from your device or your printed paper if you've chosen to print your eTicket before you arrive at the station
Show your eTicket to a member of staff, and they'll open the barrier for you.
My ticket is damaged and won’t go through the ticket gate?
If your ticket is damaged and won't let you through the gate, ask a member of staff for some help. They'll be able to open the gate for you.
If your Season Ticket gets damaged, head over to the Travel Centre you bought it from and they'll get you a replacement.
Will my Season Ticket work with the ticket gates?
Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.
Will the ticket gates retain my ticket?
LNER ticket gates will scan and return your ticket but other train company gates may retain it.
What if I don’t have a ticket to show at the ticket gate?
If you don't have a ticket yet to show at the gate, you'll need to buy one from a ticket window or a ticket vending machine.
Can wheelchair users pass through the automatic ticket gates?
Yes, our ticket gates are built to the latest accessibility standards with extra wide gates to accommodate wheelchairs. It also means that passengers with pushchairs, small children or large amounts of luggage can easily get through.
Why does LNER have automatic ticket gates?
The automatic gates help us cut down on the number of people travelling without a ticket, so customers who buy a ticket don't have to pay more for those who don't. They also make security stronger and discourage anti-social behaviour, making our stations safer for everyone.
Stations
Are there baby-changing facilities at the station?
Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.
Our LNER trains have baby-changing facilities in coaches F and L on our electric trains, and in all toilets on our HST diesel trains and on our new Azuma trains. Check our seat maps to see how close your seat is to the onboard baby-changing facilities.
Stations we call at that do not have baby changing facilities:
Alnmouth
Blair Atholl
Bradford Forster Square
Brough Station
Carrbridge
Harrogate
Horsforth
Keighley
Lincoln Central
Morpeth
Newtonmore
Northallerton
Perth
What's the best way to travel between stations in London?
To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.
If your journey requires you to cross London to continue to your destination, then your ticket should include the cost of the transfer. If London's your destination, you can still add any ticket or travelcard to your journey. Find out more here.