Stations & Travel

The Station information section will help you find the contact details for all taxi firms operating at our stations if you’d like to book in advance. If booking isn’t your thing, we have taxi ranks at all the major stations on the LNER route.

If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.

An Oyster card is a travelcard for use on public transport in London. You don’t have to be a Londoner to apply for one, and you’re able to top it up as you go. It’ll save you cash compared to buying separate tickets for every journey and works on the Tube, buses, Docklands Light Railway and trams in Greater London. For more info, visit Transport for London's Oyster card.

Take a look at the stations section pages for all the info about local transport providers around each of our stations.

If you want to find out the operating hours of London Underground, Glasgow Subway and Newcastle Metro, check the following sites.     

• London Underground
• Glasgow Subway

• Newcastle Tyne and Wear Metro

To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.

If your journey requires you to cross London to continue to your destination, then your ticket should include the cost of the transfer. If London's your destination, you can still add any ticket or travelcard to your journey. Find out more here.

Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can. 

Unfortunately we don't have luggage handling staff, however our station and onboard crew will be more than happy to help where ever they can. 

You'll be able to see which seating preferences are available once you've chosen a service during booking. Your seat number will be printed along with your tickets. We’re sorry to say that we can’t always guarantee seat preferences. 

Check out our interactive seat maps when booking from the desktop version of the LNER site and you’ll be able to take a look at the carriages and pick the best seat. 

Have a look at the LNER train seat maps here.

Sadly, we don’t have space for wheelchairs or motorised scooters that are bigger than the maximum space restrictions. For more information on wheelchair spaces please click here.

First thing's first: make sure you're on a desktop or tablet device when you're making your booking. When you’re on the 'seating preference' section click on 'assistance request' and request a wheelchair space. 

We’ll forward your details to our Assisted Travel team who'll contact you to confirm the space has been reserved. If a wheelchair space isn't available on the train you've requested, they'll ask if you can travel at another time. In the worst case scenario, you may have to cancel your booking.

If you'd like to talk to someone about your specific needs, contact our Assisted Travel team on 03457 225 225 or text relay service 18001 03457 225 225. All assistance requests must be booked by 18.00 the day before travel.

Depending on the station you're leaving from, you can do a couple of things: 

• Scan the QR code on the eTicket from your device or your printed paper if you've chosen to print your eTicket before you arrive at the station
• Show your eTicket to a member of staff, and they'll open the barrier for you.

If your ticket is damaged and won't let you through the gate, ask a member of staff for some help. They'll be able to open the gate for you. 

If your Season Ticket gets damaged, head over to the Travel Centre you bought it from and they'll get you a replacement.

Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.

LNER ticket gates will scan and return your ticket but other train company gates may retain it.

If you don't have a ticket yet to show at the gate, you'll need to buy one from a ticket window or a ticket vending machine.

Yes, our ticket gates are built to the latest accessibility standards with extra wide gates to accommodate wheelchairs. It also means that passengers with pushchairs, small children or large amounts of luggage can easily get through.

The automatic gates help us cut down on the number of people travelling without a ticket, so customers who buy a ticket don't have to pay more for those who don't. They also make security stronger and discourage anti-social behaviour, making our stations safer for everyone.

Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.

Our LNER trains have baby-changing facilities in coaches F and L on our electric trains, and in all toilets on our HST diesel trains and on our new Azuma trains. Check our seat maps to see how close your seat is to the onboard baby-changing facilities.

Stations we call at that do not have baby changing facilities:

• Alnmouth
• Blair Atholl
• Bradford Forster Square
• Brough Station
• Carrbridge
• Harrogate
• Horsforth
• Keighley
• Lincoln Central
• Morpeth
• Newtonmore
• Northallerton
• Perth

To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.

If your journey requires you to cross London to continue to your destination, then your ticket should include the cost of the transfer. If London's your destination, you can still add any ticket or travelcard to your journey. Find out more here.