FAQs

How to cancel or change your reservation

If you no longer need your reservation or you wish to travel on a different train and your ticket allows it, you can cancel this easily in your account area and reserve a new seat.

  1. If needed, reserve your new seat
  2. Go to My account and My bookings
  3. Choose the seat reservation you no longer need
  4. Click on 'See all reservations under this booking' and tap 'View or cancel'

Cancel a reserved seat