What do I do if I already have a seat reservation?
Please sit in your designated coach and seat number
It's important that you sit in your designated coach and seat as this is socially distanced from other passengers.
Please follow the advice from station staff on which door to board, so you can safely follow the one-way system in place when alighting and departing.
The train I want to travel on is full what do I do?
If the train you want to travel on is full you can book onto the next available service. You can make a reservation up to 5 minutes before a trains departure online here.
There's no need to collect a reservation, your email or on screen confirmation is all you need to travel.
I am travelling as part of a group. Can we all sit together?
If you are travelling as a group or household, it is fine to sit together around one of your reserved seats, but please be mindful of other passengers by maintaining your distance.
If you make a group booking for travel on or after 22 May 2021, we’ll seat you all together.Please stick to government guidelines and only book together if it’s in line with the advice. If not, you’ll need to make separate bookings or individual seat reservations.
Your group will be socially distanced from other customers in accordance with government guidelines.
I don't have a seat reservation yet, how do I reserve a seat?
What if I have a ticket from another train company, but am using LNER for part of my journey?
If you are travelling with another operator, but are using LNER for part of your journey, you may need to make a reservation onto a specific LNER train, before boarding, if your ticket doesn't have a seat reservation associated with it.
Reservations can be made up to 5 minutes before a trains scheduled departure but please plan ahead and be prepared to be flexible with your plans as your first choice of LNER train may not always be available.
Please check before you travel. If any service delays or cancellations mean you need to choose a different time to travel, you will be able to use our online reservation tool.
If you are already at the station, please follow any guidance provided by our people and make a reservation for the next available train at the travel centre.
Can I still book Passenger Assist support during Coronavirus?
Yes, if you need assistance when travelling with LNER please book this in advance. Find out how to do this on our Assisted Travel page.
Anyone who has been advised to self-isolate or is showing symptoms is asked not to travel with us and instead make their own arrangements.
Where it isn’t possible, a face covering should be worn.
Do I need to book a seat reservation for my child who is four (or under)?
Children four and under do not need a seat reservation and if you're travelling with people from the same household you can sit together, but please be mindful of the need to socially distance from others.
If you need to make a reservation for yourself or children over four you can do this online.