How long will it take for my refund to be processed?
It’s hard to say, but the process usually takes about 1-2 weeks in total. We’ll get cracking on processing your refund request within 7-10 days of your tickets arriving (or from receiving your online form if you were going to collect your tickets at the station). It can then take up to 5 days for the money to actually appear in your account.
All refunds are returned to the same account that was used to buy the tickets.