Refunds

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I no longer wish to travel. How do I apply for a refund?

How do I apply for compensation for my cancelled or delayed journey?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

Can I cancel tickets that are being posted to me?

Can I cancel tickets before I've collected them?

How long will it take for my refund to be processed?

Is there a deadline for claiming a refund?

How are refunds calculated?

Can I refund my Smart Save Ticket if I can no longer travel?

How do I claim a refund for an eTicket?