When can I claim compensation for delays to LNER services?
If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation. Pretty much all ticket holders, no matter how the delay was caused, can apply for compensation using Delay Repay, the only exception is for free tickets bought through our Rewards scheme.
Well, that depends. If you've bought a ticket and your journey is cancelled or delayed, you'll probably be able to claim compensation. But how you claim - and how much - depends on the circumstances and the type of ticket. Just take a look at our refunds page to find out.
The train journey I took with my Rewards free ticket was delayed or cancelled. Can I claim compensation?
Unfortunately not. Because your Rewards free ticket wasn’t paid for in the normal way, you can't claim compensation if your train is delayed or cancelled. But you can use it on the next available LNER train for that journey, so don’t pack your travel pillow away just yet.