FAQs

Who is eligible for One-click Delay Repay?

You can use One-click Delay Repay if you've:

  • Booked an LNER Advance ticket on lner.co.uk
  • Bought an Advance ticket (Flexible, Off-Peak, Super Off-Peak & Season Tickets are not eligible for One-click Delay Repay, please process your claim via the delay repay form.)
  • Travelling on an LNER train
  • Opted-in to One-click Delay Repay when buying your ticket 

Delay repay compensation is for trains that are delayed for 30 minutes or more, or for cancelled trains. Find out more about delay repay here.