FAQs

What is One-click delay repay?

One-click Delay Repay is the automation of our current (manual) delay repay process.  

One-click Delay Repay makes sure your claim is made and paid in one-click.

  • It’s fast and easy
  • Simply opt-in when buying your LNER Advance ticket direct through us and we’ll take care of the rest
  • We’ll confirm your claim within 30 minutes and put the money back on the card you paid within 3 to 5 days.

Sometimes we can’t help trains being late. But we can help to make claiming easy.