FAQs

My LNER train was delayed, how do I claim compensation?

If your train was delayed for 30 minutes or more you may be entitled to Delay Repay (some money back). Find out more about compensation if your train has been delayed on our Delay Repay page. 

For future LNER journeys, book directly on our website or app and choose One-Click Delay Repay to make claiming for a delayed journey even easier.

Delay Repay