Delay Repay

If your train was delayed for 30 minutes or more you may be entitled to Delay Repay (some money back). Find out more about compensation if your train has been delayed on our Delay Repay page. 

For future LNER journeys, book directly on our website or app and choose One-Click Delay Repay to make claiming for a delayed journey even easier.

Delay Repay

The compensation that you'll receive depends on the amount of your ticket and whether you were delayed or your train was cancelled.

If you're train is cancelled you will receive a full refund, find out more about how to claim and how to claim Delay Repay.

* ‘Portion’ means either the outward or the return part of a return ticket. ‘Relevant’ means the portion of the journey on which you were delayed.

No you don't need to fill in the form twice.

You can fill the form in with your details and the total cost of the tickets and you'll be compensated for both tickets. However, you will need to upload an image or eTicket screenshot for both tickets or booking confirmations.

Claim Delay repay

If you're on a train run by someone else which is delayed or cancelled, you may be able to claim compensation. You just need to check with them first.

You’ll find a list of all train operators on the National Rail Enquiries website.

If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation.

Season tickets refunds are calculated on the difference between the price you paid and the cost of a ticket for the time you actually used it. This means the amount of compensation for each journey is:

• for a weekly Season Ticket, the price of the ticket divided by 10
• for a monthly Season Ticket, the price of the ticket divided by 40
• for an annual Season Ticket, the price of the ticket divided by 464 

Find more information on the Delay Repay page.

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