My LNER train was delayed, how do I claim compensation?
If your train was delayed for 30 minutes or more you may be entitled to Delay Repay (some money back). Find out more about compensation if your train has been delayed on our Delay Repay page.
For future LNER journeys, book directly on our website or app and choose One-Click Delay Repay to make claiming for a delayed journey even easier.
* ‘Portion’ means either the outward or the return part of a return ticket. ‘Relevant’ means the portion of the journey on which you were delayed.
I bought two tickets for the same journey for myself and another person and I am entitled to Delay Repay. Do I need to fill the form in twice?
No you don't need to fill in the form twice.
You can fill the form in with your details and the total cost of the tickets and you'll be compensated for both tickets. However, you will need to upload an image or eTicket screenshot for both tickets or booking confirmations.
I'm a season ticket holder, when can I claim compensation for delays to LNER trains?
If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation.
Season tickets refunds are calculated on the difference between the price you paid and the cost of a ticket for the time you actually used it. This means the amount of compensation for each journey is:
for a weekly Season Ticket, the price of the ticket divided by 10
for a monthly Season Ticket, the price of the ticket divided by 40
for an annual Season Ticket, the price of the ticket divided by 464