I bought two tickets for the same journey for myself and another person and I am entitled to Delay Repay. Do I need to fill the form in twice?
No. You can fill the form in with your details and the total cost of the tickets and you'll be compensated for both tickets. However, you will need to upload both tickets or booking confirmations.
If I book an LNER ticket through another train operator or through a retailer, can I still claim Delay Repay?
Yes. Delay Repay is paid by the company where the delay was caused. You can find information on each train operator's website. If travelling on multiple operators on the same journey, you may claim for all or part of your journey from the operator that caused the delay.