Change your journey

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Change your journey

Can I change my ticket?

Up until 30 September 2022, you can change the time and date of your tickets or get a refund as an eVoucher. If you request a refund or change your journey before 18:00 the day before travel, there is no admin fee.

If you change your journey or request a refund after 18:00 the day before travel, there is an industry standard £10 admin fee.

Refunds and change of journey


Received an email from LNER about a change or cancellation? 

If we have changed or cancelled your train time you can get a refund or change your ticket for free, we will contact you by email with everything you need.  

If your train times changed and your still able to travel all you need to do is use your new eTicket in your email. 

  • Saved your original eTicket in your wallet? You don't need to do a thing this is automatically updated to your new train time.

Still got a query? Get in touch.