FAQs

How much does it cost to change my ticket?

Until 31 December 2021, you can change your ticket or request a refund as eVouchers or Rail Travel vouchers fee-free on our website.

If you're a Season Ticket holder click here to find out how to get a refund. You will be charged an industry-wide £10 admin fee for Season ticket refunds.

Refunds and change of journey