Can I refund my Smart Save Ticket if I can no longer travel?
For Flexible LNER Smart Save tickets these can be refunded up to any before the date and time of travel, stated on the ticket. Advance purchase tickets cannot be refunded but can be changed through your LNER account.
An industry-standard £10 admin fee is applied for changing your Advance ticket or refunding a flexible ticket. In some circumstances relating to COVID-19, this fee can be waived.