Can I refund my Smart Save Ticket if I can no longer travel? Up until 31 December 2021, if you cancel your booking BEFORE 18:00 the day before travel, you can get a fee-free refund. If you cancel your ticket AFTER 18:00 the day before travel, an industry-standard £10 admin fee is applied.
How much does it cost to change my ticket? Until 31 December 2021, you can change your ticket or request a refund as eVouchers or Rail Travel vouchers fee-free on our website. If you're a Season Ticket holder click here to find out how to get a refund. You will be charged an industry-wide £10 admin fee for Season ticket refunds. Refunds and change of journey