FAQs

How much compensation am I entitled to?

The compensation that you'll receive depends on the amount of your ticket and whether you were delayed or your train was cancelled.

Delayed train 30 minutes or more 60 minutes or more
Single ticket 50% of your ticket price 100% of your ticket price
Return ticket 50%of the cost of the relevant portion* of a return ticket 100% of the cost of the relevant portion* of a return ticket

 

If you're train is cancelled you will receive a full refund, find out more about how to claim and how to claim Delay Repay.

* ‘Portion’ means either the outward or the return part of a return ticket. ‘Relevant’ means the portion of the journey on which you were delayed.