How much compensation am I entitled to?
The compensation that you'll receive depends on the amount of your ticket and whether you were delayed or your train was cancelled.
|Delayed train||30 minutes or more||60 minutes or more|
|Single ticket||50% of your ticket price||100% of your ticket price|
|Return ticket||50%of the cost of the relevant portion* of a return ticket||100% of the cost of the relevant portion* of a return ticket|
* ‘Portion’ means either the outward or the return part of a return ticket. ‘Relevant’ means the portion of the journey on which you were delayed.