Refunds & ticket changes

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Refunds

I no longer wish to travel. How do I apply for a refund?

How do I apply for compensation for my cancelled or delayed journey?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

Can I cancel tickets that are being posted to me?

Can I cancel tickets before I've collected them?

How long will it take for my refund to be processed?

Is there a deadline for claiming a refund?

How are refunds calculated?

Can I refund my Smart Save Ticket if I can no longer travel?

How do I claim a refund for an eTicket?

Change your journey

Can I change my ticket?

Cancelled trains

How do I apply for compensation for my cancelled or delayed journey?

How much compensation am I entitled to?

I'm a season ticket holder, when can I claim compensation for delays to LNER trains?

Delay Repay

My LNER train was delayed, how do I claim compensation?

How much compensation am I entitled to?

I bought two tickets for the same journey for myself and another person and I am entitled to Delay Repay. Do I need to fill the form in twice?

What happens if I buy a ticket from LNER for travel with another train operator, and my train is then delayed?

I'm a season ticket holder, when can I claim compensation for delays to LNER trains?

Passenger Charter

I'm a season ticket holder, when can I claim compensation for delays to LNER trains?

What compensation am I entitled to?

One-click Delay Repay

What is One-click delay repay?

Who is eligible for One-click Delay Repay?

How do I find out if I am due compensation with one-click delay repay?

How do I view my One-click Delay Repay compensation?

What do I do if my One-click Delay Repay compensation payment fails?

What do I do if I need help with my One-click Delay Repay compensation?

How can I donate my compensation to LNER charity partner CALM using One-click Delay Repay?