FAQs

I have credit pending, how long will it take to get my 2% credit?

Within 48 hours of making your booking, you will see your pending credit in your LNER Perks history within the LNER Perks section of My Account.

We will aim to add your confirmed 2% credit to your account ready for you to use within 48 hours of the date of travel, although it could take up to 28 days from that travel date.