All LNER journeys are eligible for the earned credit, whether you’re travelling on LNER for all or part of your journey.
Where can I see my 2% credit history on bookings I have made with LNER?
You can see your bookings and LNER Perks credit in the LNER Perks history area of My Account.
I have credit pending, how long will it take to get my 2% credit?
Within 48 hours of making your booking, you will see your pending credit in your LNER Perks history within the LNER Perks section of My Account.
We will aim to add your confirmed 2% credit to your account ready for you to use within 48 hours of the date of travel, although it could take up to 28 days from that travel date.
How do I donate my 2% earned credit to charity?
You can donate your 2% earned credit when you buy your LNER train tickets on our mobile app or on our website.
I have donated my 2% earned credit to charity, how long will it take for the charity to get my donation?
If you have chosen to donate your 2% earned credit to charity, this will show as pending and donated in the My LNER Perks history section of My Account within 48 hours of making your booking. This will be passed to your selected charity the month after your date of travel.
How can I see what credit I have donated to charity?
Can I still get the 2% earned credit if I don’t book direct with LNER?
Yes, if you’re on our trains, you can earn 2% credit. You’ll need to download our LNER mobile app, join LNER Perks and follow the process for importing your ticket, using your barcode or ticket collection reference. You’ll be able import your journey using an eTicket, using your ticket collection reference if you collected at the station, or using the barcode on a paper roll ticket.
You can import tickets provided they meet the following criteria:
You must be a member of LNER PERKS at the point that ticket is added
You must have made a seat reservation for the ticket at the point of booking
You must not have previously added more than one other ticket with the same travel date
You must not have added more than 15 tickets in the last 7 days
You must not have added tickets with a combined cost of over £1,000 in the last 7 days.
Can I join LNER Perks and earn credit on my Season Ticket?
Yes, you can benefit from LNER Perks if you’re a Season Ticket holder, based on the following:
1. Season Tickets must be purchased through LNER.co.uk (desktop website and mobile website) and the LNER mobile app
2. The Season Tickets meets the following qualifying criteria:
The Season Ticket is a weekly, monthly or annual ticket
The journey covered by the Season Ticket is made between qualifying starting and destination stations and is ‘Route: Any Permitted’ . See the eligible routes here
The Season Ticket is a full price adult ticket (excludes Child tickets)
For monthly and annual Season Tickets, earned credit will be apportioned on a monthly basis, see how we do this here.
I cancelled my tickets. Will I still get my 2% earned credit?
No, credit will not be earned if you cancel your booking. If you chose to donate your credit to charity, this will not be donated if you cancel your booking.
My journey was refunded through your Delay Repay scheme, will I still get my credit?
Yes, if you travelled with us and your journey was refunded, in full or part, via our Delay Repay scheme, you will still earn your LNER Perks 2% credit based on your original transaction value.
My journey was refunded as my pre-booked seat wasn’t available, will I still get my credit?
Yes, if you travelled with us and your seat wasn’t available for your journey and your ticket cost was therefore refunded under our Seat Guarantee scheme, you will still earn your LNER Perks 2% credit based on your original transaction value.