LNER Perks

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How to join LNER Perks

How do I join LNER Perks?

How do I claim the £5 credit when I join LNER Perks?

I’ve already made a booking, can I still join LNER Perks and get my 2% earned credit?

Earning LNER Perks credit

What journeys are eligible for the 2% credit?

Where can I see my 2% credit history on bookings I have made with LNER?

I have credit pending, how long will it take to get my 2% credit?

How do I donate my 2% earned credit to charity?

I have donated my 2% earned credit to charity, how long will it take for the charity to get my donation?

How can I see what credit I have donated to charity?

Can I still get the 2% earned credit if I don’t book direct with LNER?

Can I join LNER Perks and earn credit on my Season Ticket?

I cancelled my tickets. Will I still get my 2% earned credit?

My journey was refunded through your Delay Repay scheme, will I still get my credit?

My journey was refunded as my pre-booked seat wasn’t available, will I still get my credit?

Spending LNER Perks credit

Where can I spend my LNER Perks credit?

What can I spend my £5 joining credit on?

What can I spend my 2% earned credit on?

Can I gift my LNER Perks credit to someone else?

How long is the £5 joining credit and 2% earned credit valid for?

If I use my LNER Perks credit as part payment do I still earn 2% credit on the ticket price?

Do I have to spend all of my LNER Perks earned credit at once or can I use part of it and save some for later?

Can I spend my LNER Perks credit on board or in your stations?

Your LNER Perks membership

I have a new email address, can I transfer my credit over to my new LNER account?

The scheme mentions treats, but I haven’t received anything yet, why?

Can I exchange my LNER Perks credit for something else?

I often book tickets for friends or family, how can they benefit from LNER Perks?

Where can I find the Terms and Conditions for LNER Perks?

How will you use the data I give you when I join LNER Perks?

I want to leave LNER Perks, how do I do this?

If I leave LNER Perks, do I lose my credit?

Looking for Nectar?

Is LNER still a Nectar partner?