And if that still doesn't sort it, our Wi-Fi Support team are happy to help. Just give them a call on 01163 66 33 36 or email your query to firstname.lastname@example.org.
How do I use my Wi-Fi code on an LNER Train?
Here’s a simple step by step guide.
Your device will probably try to connect straight away, so just follow these easy steps.
1. Select the 'LNER-WIFI' network when prompted (or look for it in your Wi-Fi settings)
2. You will then be directed to the LNER Wi-Fi page where you can log on to the service
3. Enter the Wi-Fi code that we emailed you.
4. Enjoy browsing!
Where can I access Wi-Fi on LNER and how much does it cost?
You’ll be able to access Wi-Fi in all our carriages. It's complimentary for all First Class customers onboard and in our First Class Lounges, and in Standard if you booked direct with us. If you're in Standard and didn't book direct with us, you can still enjoy 15 minutes free, but after that time’s up it’ll cost £5.00 for your journey.
If you have a Wi-Fi-enabled laptop or smartphone, it should automatically find our server and direct you to our landing page when you switch on. If this doesn't happen, go to your network preferences and choose the LNER connection. When you open your browser, the login page will appear. Complimentary items are subject to availability.
Note if you book with us for travel on another train operator's service, you sadly won't be able to access our Wi-Fi on their trains.