FAQs

What’s this new box above my seat?

If you're onboard one of our diesel or electric trains you'll see out new seat selector tool above your seat. These boxes make finding an empty seat onboard a whole lot faster. Instead of relying on the old paper tickets, you can now see which seats are occupied, which seats are reserved but unoccupied, and which seats are empty.

If you're onboard one of our new Azuma trains you'll be able to see a traffic light system as you entire your coach.

  • Red means reserved for the whole journey
  • Amber means the seat is reserved for a portion of the journey (when you approach the seat it will tell you where it's reserved from and to)
  • And green means it's available.