Important Message

Travel Update - Monday 24th September 2018

Following the recent disruption as a result of high winds and overhead line damage at Durham on Wednesday 19th September, LNER plan to operate a full service today (Monday 24th September) with the exception of the following:

21:00 London Kings Cross to Newcastle will terminate at Darlington. Customers for Durham and Newcastle will be provided with rail replacement transport from Darlington.

22:00 London Kings Cross to Newcastle will travel via the Durham Coast and will no longer call at Darlington and Durham. Customers will be provided with rail replacement transport from York to Darlington and Durham.

We are sorry for any inconvenience caused to Customers affected by the disruption to our services. If you have been delayed, you may be entitled to some compensation. Please check www.lner.co.uk/customer-service/delay-repay for more information.

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FAQs

I can’t make a seat reservation. What should I do?

There are a few reasons why this might be happening:

Seat reservations may not be available on your journey (This is often the case for very short distances)
Seat reservations might not have been released yet by the train operator, or the train could be out of reservable seats.
It might be too late. Reservations normally close at 6pm the day before departure.

If you’d like to reserve a seat for a ticket you've already bought, visit a travel centre or call our web support team at least 2 hours before the train sets off from its first station. We’ll do everything we can to find you a seat. Seat reservations for season ticket holders are subject to availability.