FAQs

Why are there no seats available when I try to book a Rewards ticket?

It's probably because we've run out of free tickets for the journey you're trying to book. We only have a certain number of free tickets for each journey. They're allocated on a first-come-first-served basis, so you could try changing the time or the date you want to travel to find a journey which still has free tickets available. The number of free seats varies from train to train, it also depends on the time of day. There are normally fewer at peak times and none at all at the really busy times of the year, such as Christmas and Easter. If you're still having no luck, double check that: 

  • You’re booking your journey at least 7 days in advance
  • You’re choosing stations that are served by LNER
  • You have enough vouchers to cover the booking
  • You're signed in to the site