If I booked a seat reservation but couldn't sit in it due to overbooking, am I entitled to a refund?
When you reserve a seat you're covered by our Seat Guarantee. That means if you have a reserved seat and you can't sit in it due to overbooking and our Train Manager can't find you an alternative seat, you can claim a refund for part or all of your ticket.
I want to sit in a different seat. Can I change my seat reservation?
If you booked your ticket through LNER, go to your LNER account and click in the My bookings section. Find the journey you wish to amend and follow the instructions. If you booked your ticket through another train operator, a retailer or a Travel Centre, you can either contact us or you can visit a Travel Centre.