With a £4 Foodbar voucher, you’ll be able to get £5 worth of food and drink from the Foodbar.
You can purchase a Cafe Bar voucher from the Travel Centres at the station.
What catering services do you offer on your trains?
All our trains should have a trolley service and Let's Eat Cafe Bar, where you can buy a range of delicious hot and cold food and thirst quenching drinks. In First Class, we offer complimentary food and drink and if your journey is longer than 70 minutes we'll serve a hot meal, Monday to Friday.
Yes. You can bring up to two dogs, cats or other small pets with you for free, as long as they aren’t taking up a seat! For each additional pet, you may have to pay up to a maximum of £5.00 for each journey. We can make special arrangements for customers travelling with an assistance dog, you can book through our assisted travel team on 0345 722 5225. Here’s some extra information on travelling with pets.
When is complimentary alcohol served in First Class?
Starting from lunchtime, we serve alcoholic drinks to First Class customers aged over 18. We don’t serve free alcoholic drinks on weekends or bank holidays, only on weekdays.
Is Alcohol allowed onboard?
Yes, you are allowed to drink alcohol onboard our trains, as long as it’s in moderation. We want you to have a good time but our priority is passenger safety so any antisocial behaviour or breaking any laws or railway by-laws might mean we ask you to leave the train (at a station, of course). We offer a small selection of alcoholic beverages from our food bar, all of which are complimentary for our First Class passengers.
We may stop service to any person that we decide is intoxicated or impaired.
From time to time, we run certain services as teetotal, 'dry trains'. This means that no alcohol is allowed on board. This normally happens on the advice of British Transport Police when we know a large group will be travelling. Lots of people drinking in a confined space has been known to end in tears, and nobody wants that.
If a train is going 'dry' we make the decision at least 48 hours before departure. You can find these updates publicised in the departure stations, or on the timetable changes page.
What seating preferences are available for Assisted Travel journeys?
You'll be able to see which seating preferences are available once you've chosen a service during booking. Your seat number will be printed along with your tickets. We’re sorry to say that we can’t always guarantee seat preferences.
Check out our interactive seat maps when booking from the desktop version of the LNER site and you’ll be able to take a look at the carriages and pick the best seat.
No. Every train and station in the UK is smoke-free, including e-cigarettes.
Can I reserve a seat?
Yes, you can reserve a seat on all LNER services, unless all the reservable seats are booked already. If you book an Advance or First Class ticket, you'll automatically have a seat reserved, and you can use our Seat Picker to change which seat, if you like. Reservations are available with all types of ticket. You can check on your reservation by logging into the My Account pages of this site.
You’re only able to make one seat reservation per single journey and bear in mind that when our trains are busy a ticket without a reservation won’t guarantee you a seat. Most of the time, you’ll be able to board a train without a reservation if you have an open ticket, but there can be exceptions on very busy days like Christmas or Bank Holidays and so are subject to availability.
You can pick your favourite seat using our LNER train seat maps on the desktop version of the LNER website. You’ll also be able to see the seat map when booking a ticket. Don’t worry if you're indecisive, you can always go back and change your seat later.