We are continuing to offer a refined menu from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard.
Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.
Yes, pets are welcome onboard our trains and in our stations!
Up to two dogs, cats or other small pets can be brought with you for free, as long as they aren’t taking up a seat!
For each additional pet, you may have to pay up to a maximum of £5.00 for each journey.
We can make special arrangements for customers travelling with an assistance dog, you can book through our assisted travel team on 03457 225 225. Here’s some extra information on travelling with pets.
When is complimentary alcohol served in First Class?
In First Class, alcoholic drinks begin to be served between 11:00 and 12:00 depending on the train.
Is Alcohol allowed onboard?
You can buy alcohol from our Let's Eat Cafe Bar whilst onboard our trains and if you're in first class, you can enjoy complimentary drinks.
You can also bring your own alcohol onboard.
What seating preferences are available for Assisted Travel journeys?
You'll be able to see which seating preferences are available once you've chosen a service during booking. Your seat number will be printed along with your tickets. We’re sorry to say that we can’t always guarantee seat preferences.
Check out our interactive seat maps when booking from the desktop version of the LNER site and you’ll be able to take a look at the carriages and pick the best seat. Our reservation system automatically creates space between separate bookings and allocates you a socially distanced seat in accordance with government guidelines.
No. Every train and station in the UK is smoke-free, including e-cigarettes.
Can I reserve a seat?
Yes, you can reserve a seat on all LNER trains, unless all the reservable seats are booked already. Other train companies have different reservation policies. Please check with the relevant train companies for your journey before travelling.
Tickets that come with a reservation:
If you book a Standard Advance or First Class Advance ticket, you'll automatically have a seat reserved, and you can use our Seat Picker to change which seat, if you like. You can check your seat reservation by logging in to your, My Account area.
How to reserve a seat:
If you have a Flexible, Off-Peak, Super Off-Peak or Open ticket and you need a seat reservation you can make one online using our reservation tool