We’re very happy for pushchairs and prams to be on our trains, just as long as you make sure they’re folded at all times and stored like any other item of luggage.
Be careful not to put pushchairs and prams in wheelchair spaces as a wheelchair user might join later in the journey.
Can I bring a petrol-powered vehicle on board, such as a moped?
No. Trains are not permitted to carry any petrol–powered vehicles, for safety reasons.
How much luggage can I take onboard?
You can bring up to three pieces of luggage on our trains. If your luggage is too big or you have some extra items, you’ll have to place them in bulk storage. And you need to be able to handle it yourself (unless you have restricted mobility and have booked assistance).
What should I do if I’m travelling in a group with large amounts of luggage?
If you've bought your tickets through our Group Travel Team just let them know how much luggage you are planning to take. On some journeys and depending on the type of train, we may be able to carry your luggage in bulk storage.
Can I get some help with my luggage?
Unfortunately we don't have luggage handling staff, however our station and onboard crew will be more than happy to help where ever they can.
Why do I need to label my luggage?
Labelling your luggage makes it easier for us to find if it was to get misplaced or lost. It is also part of the National Rail Conditions of Carriage.
How should I label my luggage?
When travelling with us, you’ll need to label all luggage with your name, address, destination station and a contact number. Your luggage may have built in label sleeves, but if not, it’s a good idea to write your details on a piece of card and tie it securely to the handle.
What happens if I struggle to store my luggage when I get on the train?
Ask a member of our station or on-board team and they’ll help you with the nuts and bolts. Some of our trains do have bulk storage areas, which our team will be happy to direct you to.
Can I take animals with me onboard the train?
Yes. You can bring up to two dogs, cats or other small pets with you for free, as long as they aren’t taking up a seat! For each additional pet, you may have to pay up to a maximum of £5.00 for each journey. We can make special arrangements for customers travelling with an assistance dog, you can book through our assisted travel team on 0345 722 5225. Here’s some extra information on travelling with pets.
Can I take my bike with me onboard the train?
Yes, we love to be green so you can carry your bike free of charge on LNER services as long as you have a valid ticket and you have made a reservation for your bike. Spaces are limited and subject to availability.
If you're travelling with another train operator on your journey you'll need to check their own policy too. You can do this by visiting the National Rail website.
