We’re very happy for pushchairs, prams and buggies to be on our trains, just as long as you make sure they’re folded at all times and stored the same way as any other item of luggage.
Be careful not to put pushchairs and prams in wheelchair spaces as a wheelchair user might join later in the journey.
Can I bring a petrol-powered vehicle on board, such as a moped?
No. Trains are not permitted to carry any petrol–powered vehicles, for safety reasons.
How much luggage can I take onboard?
We don't have limitless space onboard so please pack light so your bags fit comfortably onboard our trains.
Please note we only allow three items per person.
A maximum of one large suitcase, a carry on bag and small handbag can be brought onboard. You can find out more about luggage sizes here.
What should I do if I’m travelling in a group with large amounts of luggage?
If you've bought your tickets through our Group Travel Team just let them know how much luggage you are planning to take. On some journeys and depending on the type of train, we may be able to carry your luggage in bulk storage.
Can I get some help with my luggage?
If you have a disability that means you need assistance from our staff, then you are able to book assistance at 03457 225 225, through our web form, in an LNER Travel Centre, or if you cannot book in advance you can let station staff know on the day. This includes if you are unable to carry your own bags onto the train as a result of your disability or medical condition.
We do not offer a luggage service, Passenger Assist is only for customers who need it due to a disability/medical condition. Luggage trolleys are available in many of our stations.
When travelling with us, you’ll need to label all luggage with your name, address, destination station and a contact number. Your luggage may have built in label sleeves, but if not, it’s a good idea to write your details on a piece of card and tie it securely to the handle.
What happens if I struggle to store my luggage when I get on the train?
Ask a member of our station or on-board team and they’ll help you with the nuts and bolts. Some of our trains do have bulk storage areas, which our team will be happy to direct you to.
Can I take pets on the train?
Yes, pets are welcome onboard our trains and in our stations!
Up to two dogs, cats or other small pets can be brought with you for free, as long as they aren’t taking up a seat!
For each additional pet, you may have to pay up to a maximum of £5.00 for each journey.
We can make special arrangements for customers travelling with an assistance dog, you can book through our assisted travel team on 03457 225 225. Here’s some extra information on travelling with pets.
Can I take my bike with me onboard the train?
Yes, we love to be green so you can carry your bike free of charge on LNER trains as long as you have a valid ticket and you have made a reservation for your bike. Spaces are limited and subject to availability.
If you're travelling on an LNER train only, you can make a reservation online when you book your ticket. Alternatively, you can make a reservation at one of our Station Travel Centres or by using our chat bot.
If you're travelling with another train operator on your journey you'll need to check their own policy too. You can do this by visiting the National Rail website.