FAQs

How do I use Let’s Eat At My Seat?

It’s easy. Simply point your phone camera at the QR code on the back of the seat in front of you. Choose and open the website option at the top of the screen. It’ll already know which train you’re travelling on, just add in your coach and seat number.

If there is no QR code, please speak to a member of onboard staff. If you don't have a mobile phone, you can go and purchase from the Let's Eat Cafe Bar.

Scroll through the menu, take your pick and hit the shopping trolley icon to finish and pay.

You will then be shown the option to either 'sign up here’ or ‘continue as guest’ before entering your details.

You can also check your choices in the basket before you pay, then hit continue and pop in your credit card details when asked.

You’ll then get a confirmation screen letting you know that the Host is checking stock levels. Following that we’ll send you an email confirming we’ve got your choices in stock and your order is being prepared. When it’s been delivered, you’ll receive a further confirmation email letting you know your card’s been charged. There’s also a link to our survey if you’d like to tell us what you think of our new service.