We’re very happy for pushchairs and prams to be on our trains, just as long as you make sure they’re folded at all times and stored like any other item of luggage.
Be careful not to put pushchairs and prams in wheelchair spaces as a wheelchair user might join later in the journey.
Can I book assisted travel for my pram?
Unfortunately, we cannot offer assisted travel for help with prams, however our station and onboard staff will be happy to help you when and where they can.
Will you be able to heat baby food or my own food on-board the train?
Unfortunately, we cannot heat any baby food products onboard - this also includes bottles. The reason for this is that the equipment that we use onboard is a lot more powerful than what is in your kitchen at home. We are obligated to keep all our customers safe and can only heat products that have been thoroughly tested and passed off by our catering team.
At what age can children travel on your trains unaccompanied by an adult?
Children should not travel on their own on LNER until they are mature enough to understands the risks involved with rail travel. It is the responsibility of the parent or guardian to make this decision.
LNER Staff are unable to provide a chaperone service and if we notice a child travelling on their own and we are worried about their safety we will contact the British Transport Police for assistance.
You'll find some helpful guidance for children travelling alone by the British Transport Police here:
Up to two children up to the age of 5 years old can travel free of charge with a fare paying adult. Please bear in mind that as they do not have a ticket, on busy services you will be expected to sit them on your lap. You will need a Childs ticket for any additional children (even if they are under 5).
If your children are aged between 5 and 15 we offer discounted fares which are available through our website.
If you're travelling as a family, the Family & Friends Railcard offers brilliant value. You'll get a 33% discount on adult fares and a 60% discount on child fares when you all travel together in Standard. Find out more about the Family & Friends Railcard here.
Are there baby-changing facilities at the station?
Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.
All our LNER trains have baby-changing facilities. You'll find them in the toilet compartments in coaches F and L on our electric trains, and in all toilet compartments on our HST diesel trains. Check our seat map to see how close your seat is to the on-board baby-changing facilities.
Stations we call at that do not have baby changing facilities: