Onboard

Popular Searches

Babies & Children

Can I take my pram onboard the train with me?

Can I book assisted travel for my pram?

Will you be able to heat baby food or my own food onboard the train?

At what age can children travel on your trains unaccompanied by an adult?

At what age do children have to pay to travel?

Are there baby-changing facilities at the station?

Bikes

Can I travel with a tricycle or a double deck cycle?

Can I bring a cycle trailer on the train?

Can I bring a petrol-powered vehicle on board, such as a moped?

Can I take my bike with me onboard the train?

Catering

Will you be able to heat baby food or my own food onboard the train?

Cafe Bar vouchers on LNER

What catering services do you offer on your trains?

Luggage

Can I take my pram onboard the train with me?

Can I bring a petrol-powered vehicle on board, such as a moped?

How much luggage can I take onboard?

What should I do if I’m travelling in a group with large amounts of luggage?

Can I get some help with my luggage?

Why do I need to label my luggage?

How should I label my luggage?

What happens if I struggle to store my luggage when I get on the train?

Can I take pets on the train?

Can I take my bike with me onboard the train?

Can I leave my luggage at the stations?

Onboard Experience

Cafe Bar vouchers on LNER

What catering services do you offer on your trains?

Can I take pets on the train?

When is complimentary alcohol served in First Class?

Is Alcohol allowed onboard?

What seating preferences are available for Assisted Travel journeys?

Is smoking permitted on trains or in the station?

Can I reserve a seat?

Can I charge my phone on a train?

What time do you stop serving food in First Class?

What tickets are eligible for complimentary refreshments in First Class?

Seating

Can I reserve a seat?

LNER train seat maps

I can’t make a seat reservation. What should I do?

If I booked a seat reservation but couldn't sit in it due to overbooking, am I entitled to a refund?

I want to sit in a different seat. Can I change my seat reservation?

Wi-Fi

I'm having problems accessing the Wi-Fi on my LNER train. What should I do?

Do I need a Wi-Fi code on an LNER train?

Where can I access Wi-Fi on LNER and how much does it cost?

Lost Property

I have lost something on my journey. What do I do?