The collection of Nectar points ended on 31 July 2020. You can no longer collect Nectar points on your LNER purchases, either online or via the self-service ticket machines.
Will LNER still know my Nectar card number after 31 July 2020?
LNER will no longer hold your Nectar card data after 1 February 2021.
How long will it take to get my Nectar points?
Nectar points earned on bookings made through the LNER website up to and including 31 July 2020 will be processed within 28 days.
Where can I see my Nectar points history on bookings I have made with LNER?
Your points history is available through your Nectar account at nectar.com.
When was the last day I could spend my Nectar points on LNER train tickets?
The last day to spend your Nectar points on LNER eVouchers was 30 November 2020.
Why did LNER leave the Nectar scheme?
After 5 years, LNER has left the Nectar scheme. As a way to keep rewarding our customers, we have launched our very own loyalty scheme.
Meet LNER Perks! It's free and you'll get £5 when you join and earn 2% credit on all LNER journeys when you book direct on our website or app.
If you have spent your Nectar points on an LNER eVoucher before 30 November 2020 your eVoucher is still valid for 12 months from the date you spent your Nectar points. Any unspent value on your eVoucher will be stored in your LNER account until you spend it. The amount will expire after 12 months, so if you haven't spent it by then it will be removed for your account.
What can I spend my eVoucher on?
eVouchers purchased before 30 November 2020 will be valid for either full or part payment on LNER Advance tickets, booked through LNER.co.uk.
Do I need an LNER account to spend my eVoucher?
You will need an LNER account before you can spend your eVouchers. If you don't already have one, you can register here.
How do I enter my eVoucher code?
You will be able to enter your eVoucher code when booking a ticket through lner.co.uk. There is an option to redeem a voucher when you reach the ‘Delivery Details’ section of the booking. We recommend copying and pasting the eVoucher code directly into the eVoucher box. eVoucher codes are case sensitive and care should also be taken not to mix up the letter 'I' with the number '1' (one) or the letter 'O' for the number '0' (zero).
I still need help with my eVoucher, who do I contact?
If you need assistance with an existing eVoucher, please get in touch using the chatbot on the Help section of our website. This is the fastest way to get a response between 08:00 and 22:00
If you're contacting us outside of these hours, please fill in this form.