Nectar

You can collect 2 points for every £1 spent on LNER Train tickets, it doesn't matter if it's the whole journey or just part of it. You have to buy your tickets on this site or from our self-service ticket vending machines at our stations.

You can enter your Nectar card number within your LNER account or at the time of making your booking on this site. If you're buying your ticket from an LNER self-service ticket vending machine, you will need to insert your Nectar card (it's credit card sized) into the chip and pin device.

Not if you’re buying ticket on this website. Once you've linked your Nectar card number to your LNER account you're all set. You'll automatically collect points each time you make a booking.

If you’re buying tickets from our self-service ticket vending machines, you'll need to insert your Nectar card into the chip and pin device for each purchase.

Yes you can. To get a new Nectar card head over to nectar.com and after you register, you'll be able to order one. Make sure you link your new Nectar card to your LNER account, via this website, within 24 hours of buying your tickets. That way you'll successfully collect the points you earned on your last purchase.

This option isn't available for tickets you buy from our self-service ticket vending machines. With these you can only collect points at the time of purchase.

If any part of your journey includes travelling on one of our LNER trains, it'll be eligible for Nectar points. This means you'll receive points on your whole website booking or self-service ticket vending machine purchase, even if only part of it is on an LNER train. 

Here's some quick examples. You'll receive points on a journey between York and London because all the journey is with an LNER service. And you will also earn points between Scarborough and Brighton, as a bit of the journey between these places is on an LNER train.

You'll only get Nectar points for journeys booked on this site, or purchased at one of our self-service ticket vending machines, that include an LNER train for at least part of it.

 You won't collect points on items you buy on the train, such as food and drink from our foodbar or trollies.

At the moment Nectar points can only be collected on LNER tickets you buy through our website (desktop and mobile sites) and from our self-service ticket vending machines.

Yes, but only through this website. You can spend your points on LNER eVouchers, which will entitle you to a cash amount of LNER credit. You can use the credit as either full or part payment for LNER Advance tickets. 

The bookings must be made at lner.co.uk and your eVouchers can only be used against bookings made for LNER Advance tickets. Find out more about our eVouchers available to Nectar cardholders, .

Make sure you've linked your card and you should have your points in the next 28 days. Check your Nectar points statement if you're still waiting to get those sweet sweet points. 

If you you’re still waiting on your points after 28 days, you contact Nectar here.

If you ask for a refund on any tickets bought through lner.co.uk, or at a self-service ticket vending machine, the points you get from the journey will be deducted from your Nectar account within 28 days. 

Change of plans? If you make a new booking, 2 Nectar points will be given for every additional £1 spent on the new journey, or deducted if the final cost is lower.