FAQs

Got a question? You'll find the answer here, and if not you can always ask our helpful customer services team.

Most searched for FAQs

What food and drink do you offer on your trains?

Lets Eat (now at your seat!) in Standard

We offer a locally sourced menu from along our route from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard. 

Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.

During the period of industrial action where possible we will open our cafe bar and provide a service for food and drinks.

Let's Eat Menu

 

First Class dining

In First Class, we offer three fresh and tasty menus depending on the train you're travelling on. You can view the menus here.

During the period of industrial action, from Tuesday 21 until Monday 27 June 2022, we will aim to offer the best service we can with a modified menu of sandwiches, snacks and drinks.

First Class menu

Are Advance tickets refundable?

Until 30 September 2022, you can change your Advance ticket or get a refund as an eVoucher, with no admin fee.

Simply request your refund or rebook your journey before 18:00 the day before your original travel date and you will only be charged if your new ticket is more expensive.

Please check our Refunds page to see if more information about our refund policy.

Buy tickets

How do I change my ticket?

Head to our refunds and change of journey page and you'll find everything you need to know.

Until 30 September 2022, you can change ticket or get a refund, if you have an Advance ticket you can do this without paying an admin fee - but you need to make the change or request the refund before 18:00 the day before travel. 

Refunds and change of journey

Do you offer a student discount?

Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.

UNiDAYS