FAQs

Each of our trains has toilets with soap, running water and hand dryers so you can travel safely and wash your hands on the go. Find your nearest toilet onboard with our seat maps below.

Azuma seat map.pdf      Electric train seat map.pdf

Lets Eat (now at your seat!) in Standard

We are continuing to offer a refined menu from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard. 

Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.

Let's Eat Menu

First Class dining

In First Class, we're a new Deli menu. You can view the menu here.

First Class menu

Buy tickets

Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.

UNiDAYS

Head to our refunds and change of journey page and you'll find everything you need to know.

Until 30 September 2022, you can change ticket or get a refund, if you have an Advance ticket you can do this without paying an admin fee - but you need to make the change or request the refund before 18:00 the day before travel. 

Refunds and change of journey