Can I change my ticket or get a refund if I have accidentally booked travel on an affected service?
Normal ticket conditions continue to apply during dates affected by planned line closures. Please check our change your ticket guidance for options to amend or refund any tickets purchased with us.
Can I claim compensation if I have accidentally booked travel on an affected service?
Department for Transport (DfT) guidelines mean compensation is not available for the days affected by planned line closures. There are a range of alternatives and additional compensation would significantly decrease the money available for improvements. Delay Repay will apply as normal.