Can I still travel to London over the affected dates?
On some weekends, we are strongly advising passengers not to travel to London due to the level of disruption, however we understand that for some, travel will be unavoidable.
Alternative and rail replacement services will be in place for those passengers where travel is unavoidable. Passengers who cannot avoid travelling during these weekends must ensure they reserve a seat to travel on our services.
Journey times will be significantly longer with multiple changes required. Alternative routes will likely be very busy and should also be avoided.
How will this work impact passengers in Scotland who only travel as far south as Edinburgh?
These planned works will result in very little inconvenience to passengers travelling within Scotland, who can continue to enjoy the benefits of our new Azuma trains. Customers should check before they travel as there may be other causes of disruption.
Network Rail is renewing the track, overhead wires and signalling on the approach to London King’s Cross station, as well as building a new tunnel, located just North of Peterborough, to remove constraints to the timetable caused by slower freight trains crossing over the high-speed East Coast lines at Werrington Junction.
The next major stage of the upgrade includes replacing tracks and a track layout which is nearly 50 years old on the 1.5-mile approach into King’s Cross. Once complete, it will help improve reliability and punctuality and will ensure the route has the capacity to deal with future passenger volumes.
In addition, the track is being re-laid in a new layout – improving journeys in and out of King’s Cross. A disused tunnel is being reopened allowing for six tracks into the station instead of the current four.
The signalling system from King’s Cross to Peterborough is being transferred from the King’s Cross Signal Box to the Railway Operating Centre in York as part of Network Rail’s nationwide re-signalling programme. This will allow for the signal box at King’s Cross to be demolished, opening up space for the tracks into the re-opened tunnel.
The work will mean more trains will be able to run between London, the North and Scotland with thousands of extra seats per day added.
This work will allow LNER to run more trains and help unlock the full journey benefits of our new Azuma fleet. Journeys into and out of the station will be more reliable with fewer trains getting in each other’s way; and with straighter tracks allowing for quicker acceleration and deceleration.
Is it just LNER that is affected? Shall I travel with another operator on these periods?
All operators on the East Coast Main Line will be impacted by these works, but particularly those who use London King’s Cross. We strongly advise LNER customers not to travel at all by train during the more significant periods of disruption as alternative routes will also likely be very busy and should be avoided.
How do I keep up with what's happening with further disruptions?
We will also keep this web page up to date with the latest information.
Will I be able to claim compensation for my season ticket because of all of this disruption?
Our normal arrangements with the Department for Transport (DfT) stay in place and compensation is not available for days affected by planned line closures. This is because customers are provided with a range of alternatives to complete their journeys. Delay Repay will apply as normal.
Can I change my ticket or get a refund if I have accidentally booked travel on an affected service?
Normal ticket conditions continue to apply during dates affected by planned line closures. Please check our change your ticket guidance for options to amend or refund any tickets purchased with us.
Can I claim compensation if I have accidentally booked travel on an affected service?
Department for Transport (DfT) guidelines mean compensation is not available for the days affected by planned line closures. There are a range of alternatives and additional compensation would significantly decrease the money available for improvements. Delay Repay will apply as normal.
Why isn’t the work being completed overnight or over the weekend?
The engineering work to improve the line has been going on at night and weekends for many months, but we are now at the stage where Network Rail cannot complete the upgrade work on the line and at LondonKing’s Cross without carrying out some major work over the coming months.