My train is cancelled. How can I complete my journey?
If your train was cancelled, you can travel on the next available LNER train. In certain circumstances during major disruption, you may be able to travel on other train company trains using your existing ticket or LNER may provide rail replacement buses. Please ask a member of staff at the station.
You may be eligible for Delay Repay. If you booked direct and selected one-click Delay Repay, when booking directly with LNER, this will be easy to recieve.
If you decided not to travel due to your train being cancelled, you could be eligible for a refund.