FAQs

How to get another train if yours is cancelled?

What to do if an LNER train is cancelled:

If an LNER train is cancelled, you can usually get on the train before or after your cancelled service. Speak to the station staff if your train service is cancelled and they will confirm the alternative arrangements that have been put in place.  


What should a customer do if an LNER train is delayed?

Customers should speak to station staff to get advice on which service to board.