My train was cancelled and I decided not to travel. Can I get a refund?
Yes, if your train was cancelled and you decided not to travel, you can apply for a refund.
If you bought your ticket here on lner.co.uk or the LNER App, you can apply for a refund directly from your account
If you bought from somebody else, please contact them
If you bought your ticket from a station, please apply for your refund there.
My train was delayed, can I get a refund?
If your train was delayed and you still completed your journey, you may be eligible for Delay Repay. This entitles you to compensation for a part or full ticket price, depending on the length of the delay.
If you bought through the lner.co.uk website or LNER App and chose one-click Delay Repay, you'll be contacted by us to click and confirm your compensation.
If you bought your ticket from another website, visit our Delay Repay page.