If my train is cancelled. Can I use my existing ticket on another LNER train on the same day of travel?
You can usually travel on the train before or after your cancelled service. Speak to the station staff if your train service is cancelled and they will confirm the alternative arrangements that have been put in place.
If I have a fixed ticket for a specific train which is then delayed by more than 30 mins can I use my ticket on another train to get to my destination on time?
You will still have to travel on the specified train service as per your ticket. If the train is 30 minutes delayed you will be entitled to claim money back through our Delay Repay scheme here.
Our booked train was delayed, and we missed our connection - are we able to travel on a later train with no extra charge?
Yes, you can board the next available service to get to your destination.
What train can I get if the first part of my journey is delayed and I then miss my Advance ticket train?
In this case please speak to ticket office staff to determine the cause of the delay and if applicable the ticket office staff will validate the Advance ticket for the next available LNER service.
Train running over an hour late. Can I get on a different train?
Customers can usually get the next LNER train service after their delayed service, if it has been delayed for one hour or more. You can check the website or with station staff to confirm if this happens.
What happens if you have an Advance ticket and you miss your connection due to delay or cancellation of a non-LNER train.
Customers would need to speak to ticket office staff to determine the cause of the delay and if applicable ticket office staff will validate the Advance ticket for the next available LNER service.
How to get another train if yours is cancelled?
What to do if an LNER train is cancelled:
If an LNER train is cancelled, you can usually get on the train before or after your cancelled service. Speak to the station staff if your train service is cancelled and they will confirm the alternative arrangements that have been put in place.
What should a customer do if an LNER train is delayed?
Customers should speak to station staff to get advice on which service to board.