FAQs

What happens when the train I want to travel on is full?

If you've bought a flexible ticket (i.e. Off-Peak or flexible return) and the train you're trying to make a seat reservation for is full, please consider changing your journey time.

If you're at the station and you don't have a seat reservation you must make one before you board. We recommend doing this as soon as possible before you set off to guarantee the time of train you want to travel on.

We're ensuring all customers can travel safely and sit socially distanced when onboard.

Make a seat reservation