FAQs

What happens when the train I want to travel on is full?

If you've bought a flexible ticket (i.e. Off-Peak or flexible return) and the train you're trying to make a seat reservation for is full, please consider changing your journey time.

  • If you're at the station and you don't have a seat reservation you can make one before you board so you have a more comfortable journey
  • You can do this five minutes before the train leaves.

 

Make a seat reservation