FAQs

What can I do if I want to cancel or change my travel plans due to Coronavirus?

Up until 31 March 2022, if you cancel your booking BEFORE 18:00 the day before travel, you can change the time and date of your journey for free. If you don't know your new travel date, you can get an eVoucher valid for 12 months for the full amount of your original ticket.

If you cancel your ticket AFTER 18:00 the day before travel, an industry-standard £10 admin fee is applied.

If you're a Season Ticket holder click here to find out how to get a refund.

Refunds and change of journey