FAQs

What can I do if I want to cancel or change my travel plans due to Coronavirus?

Up until 31 December 2021, if you cancel your booking BEFORE 18:00 the day before travel, you can get a fee-free refund.

If you cancel your ticket AFTER 18:00 the day before travel, an industry-standard £10 admin fee is applied.

If you're a Season Ticket holder click here to find out how to get a refund.

Refunds and change of journey