FAQs

What can I do if I want to cancel or change my travel plans due to Coronavirus?

We have updated the rules around refunds and changing tickets.

  • Advance tickets are not usually refundable. However, we understand that sometimes your plans might change. In some circumstances we have removed the £10 admin fee and are able to offer an eVoucher for journeys you're no longer able to make due to Covid restrictions.
  • Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kinds of tickets. A £10 admin fee will apply. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days after the date of travel.

Find out more about changing your travel plans on our FAQ page.