FAQs

What can I do if I want to cancel or change my travel plans due to Coronavirus?

If you decided you don't want to travel during the Coronavirus outbreak, we have relaxed the rules around refunds and changing tickets.

  • We have temporarily removed the standard £10 administration charge to change any booking up to and including 30 April, to make it easier to rearrange your travel plans after directly booking with us.
  • Advance tickets are not refundable, However, if you bought an Advance ticket prior to 7am on 23 March and your plans have changed, you can apply for a full refund. You can claim a refund online (choose "other" as your reason and enter 'Covid19' in the text box).
  • Anytime and Off-Peak tickets are refundable. You can claim a refund online (choose "other" as your reason and enter 'Covid19' in the text box).

Please visit our Book with confidence section of our Coronavirus travel information page for more information.

Find out more about changing your travel plans on our FAQ page.