FAQs

What can I do if I want to cancel or change my travel plans due to Coronavirus?

Advance tickets are not refundable. However, if you are still planning to travel between the same two stations but on a different time or day, you can rebook that journey and get a refund for the original journey. There is an industry-wide £10 admin fee for this.

Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kinds of tickets. An industry-standard £10 admin fee will apply. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days from when the ticket expires.

In some circumstances relating to COVID-19, the £10 admin fee can be waived.

If you're a Season Ticket holder click here to find out how to get a refund.

Refunds and change of journey