FAQs

How do I calculate my Season Ticket refund?

If you bought your Season Ticket directly from us, we can generally give you a refund under the following circumstances:

  • In the case of an annual Season Ticket: provided there are 7 or more weeks validity remaining. Annual Season tickets typically have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date.
  • In the case of a Season Ticket valid between one and ten months: provided there are seven days (or more) validity remaining.
  • In the case of a weekly Season Ticket: provided there are three days (or more) validity remaining.

Season ticket refunds due will be backdated to 17 March, or the last day that you travelled on the ticket, whichever is later.

From 11 May, season ticket refunds will only be backdated by up to 56 days. A backdated refund may be available for those with evidence of sickness that pre-dates this time period.

You can see an estimate of your Season ticket refund using our Season ticket refund calculator.

  • Please note that annual Season Ticket refunds are calculated on the difference between the price you paid and the cost of tickets for the time you actually used it.
  • Because annual tickets offer significant savings compared to paying weekly or monthly,  refunds are not made pro rata, the calculation is based on the refundable value over 40 weeks instead of 52, as the ticket price is based on the cost of 40 weekly tickets. 

We are currently working to normal timelines for processing Season ticket refunds of 14 working day

Tap or click to find out how to claim a refund.