FAQs

Rail travel vouchers during coronavirus

If you have Rail Travel Vouchers which are due to expire between the 17 March 2020 and 16 September 2020, they will be valid for a further 6 months after the original expiry date. You do not need to exchange the voucher before use.

If your voucher expires after the 16 September contact Customer Service team who will review these on a case by case basis via our web chat found in the bottom right hand side of our help and support pages.