FAQs

Rail travel vouchers during coronavirus

If you have Rail Travel Vouchers with 3 months or less remaining, it will be extend by 12 months.

Contact Customer Service team who will review these on a case by case basis via our web chat found in the bottom right hand side of our help and support pages. 

If your voucher has more than 3 months, please wait until it has less than 3 months to contact Customer Service team above.