FAQs

Is it safe to travel on a train?

We're staying Covid Aware so that you can book and travel with confidence.

We know that travelling on long journeys can be overwhelming. We have:

  • Removed admin fees for ticket changes (and refunds for refundable tickets)
  • Increased our onboard and station cleaning
  • Made it easier to make a seat reservation so you can have the most comfortable journey.

What to expect when travelling