FAQs

Is it safe to travel on a train?

We take your safety very seriously. That's why we've introduced some new measures to make travelling with us safe for you.

If you do travel, travel with confidence. Our Covid Aware safe travel pledge means you can book and travel with confidence.

We know that travelling on long journeys can be overwhelming. We have:

  • Made our ticket change policy flexible
  • Increased our onboard and station cleaning
  • Introduced reservation-only travel so that each customer has a socially distanced seat.

Our safe travel pledge