FAQs

Is it safe to travel on a train?

We're excited to welcome you back onboard our trains. With our Covid Aware safe travel pledge, you can book and travel with confidence, when you're ready.

We know that travelling on long journeys can be overwhelming. We have:

  • Made our ticket change policy flexible
  • Increased our onboard and station cleaning
  • Introduced reservation-only travel so that each customer has a socially distanced seat.

We're here to welcome you onboard, when you're ready to travel.

Our safe travel pledge