FAQs

Is it safe to travel on a train?

We'd love to welcome you back onboard our trains but we encourage you to consider if you need to travel at this time. Our trains are still running for key workers.

If you do need to travel, travel with confidence. Our Covid Aware safe travel pledge means you can book and travel with confidence

We know that travelling on long journeys can be overwhelming. We have:

  • Made our ticket change policy flexible
  • Increased our onboard and station cleaning
  • Introduced reservation-only travel so that each customer has a socially distanced seat.

Our safe travel pledge