Coronavirus Travel Information FAQs

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Is it safe to travel on a train?

Can trains be used for non-essential travel?

When is best to travel and how do I avoid busy periods?

How do I social distance on the train?

When should I be wearing a face covering? Should I wear a face covering on trains and in stations?

Do children require face coverings?

Who is exempt from wearing face coverings? What if I can’t wear a face covering for medical reasons or due to a disability?

I’m deaf and I need to lip read what staff are telling me. Can they take off their face covering to help me?

What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?

Why are rail companies asking me to book in advance?

Is Assisted Travel still available?

How do I make a booking for a wheelchair user?

Will the ticket office be open?

Is ‘contactless’ just encouraged or now the only way to pay?

Are trains being cancelled because of Coronavirus?

Can I use a train if I have Coronavirus?

Can I use a train if I have been asked to self-isolate?

Can I use a train if I am showing cold or flu-like symptoms?

How long will this book with confidence policy be in place?

Does the book with confidence booking policy apply if I am travelling in a few months time?

Can I change my travel plans more than once?

What if I bought my ticket through another company or website?

Refunds for your car park season ticket or PlusBus ticket

Rail travel vouchers during coronavirus

Am I am entitled to a refund or extension on my Railcard?

Are toilets still open on trains and at stations?

Are LNER providing hand sanitisers?

Can you eat and/or drink on trains?

Are ticket inspectors still operating onboard train services?

What happens when the train I request is full?